Our powerful video-based training system improves the entire workforce of your customer service training with group interaction, without the need to hire a trainer or facilitator. It is the essential first step to an improved customer service culture within your company. There’s a huge disconnect between companies self-perception, and the reality facing customers. Our customer service strategy is guaranteed.
Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. Ignoring your customer service problems for years and then approaching them brand new will not solve them. You cannot just sit around and hope the next big thing will work magic. Not today, not ever, and especially if you have not been building a culture of customer service, one of your most important investments. There is a direct connection between customer service, or lack thereof, and money made and lost. Do not lose money because you did not invest in customer service training and building a customer driven organization. Service Quality Institute’s customer service training is guided by our proven methods.
Creating a strong customer service culture requires a commitment to progress. Implement lasting change with our 3-year plan of superior customer service training. You won’t need a trainer for your employees with our video-based training system, easy to use leader guide and participant material, the first step to an improved customer service culture within your company. The packaging and design are the best you will have ever seen.
We guarantee the effectiveness of our customer service strategy. If for any reason you are not completely satisfied with our programs, return the materials for a full refund with no time restrictions. In 44 years we have had 2 returns worldwide. 2013 Service quality institute The Global Leader in Customer Service. The Customer Focus: Customer service training workshop seminar. Available as online virtual customer service training.
Customer Service Training that works! Expert trainers deliver customized customer service workshops. Also available as online customer service training. Customer service training for companies who want to create a stronger service culture that builds loyal relationships with their customers and a better environment for their employees. The workshops and seminars focus on customer service training, and were created to help develop a mindset dedicated to delivering outstanding customer service to both external and internal customers.
A by-product of this customer service training program is that it helps build employee loyalty and a better working environment. The fundamental purpose of a business is to get and keep customers. Your company can only benefit from a strong customer service culture. Satisfied customers are converted to loyal customers. Excellent customer service can lead to more sales from existing customers.
Your customers become advocates, creating word of mouth advertising. A customer service focused company has reduced employee turnover. Shep Hyken, the creator of The Customer Focus programs, has been working with companies in the area of customer service, customer experience and customer loyalty since 1983. It has taken years to develop the content that goes into The Customer Focus programs. The concepts, strategies and exercises are facilitated by professional trainers that have been approved to present the programs. The Customer Focus is a process that will require the commitment and dedication of every employee in a company. 692-2200 and have a short conversation with us.
Receive a free, monthly newsletter from customer service expert Shep Hyken, the creator of The Customer Focus. The letter includes short customer service articles and other related business tips. If you can’t read the image, click it to get another one. I’ve written about the customer service gap before.
The first version referred to the gap between you and your competitors. You want the gap to be wide. It means you are putting yourself further ahead of your competition and picking up market share. How Speaking Your Customer’s Lingo Makes You Irresistible Shep Hyken Interviews Jeffrey Shaw, the LINGO Guy What if you could speak your ideal customer’s language? Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.