Do we consciously apply our principles of B2B to B2C for spend on automobiles, furniture, appliances, and major repairs? Buying and selling of automobiles is a favorite topic. Most negotiation training seminars us buy only a handful of cars in our lifetimes.
A poor experience with dealer service a decade ago prompted me to source alternatives. Others are national or regional chains specializing in batteries, tires, transmissions, etc. However, the best are often the many small independent community oriented shops whose service is better and prices are lower than their larger competitors. 100 or so fee pays for a computer scan. Many dealers would waive the fee if the work was subsequently performed. Many chain shops now impose this diagnostic fee as well.
The fee is designed to make you do the repairs at the diagnosing shop to avoid wasting the fee. Not only is this fee odious, recognize that it generates the basis for upsell of many services. A problem for the motoring public is that today’s vehicles are high tech, computer controlled precision equipment. 565, what do you do?